COVID-19 Information

IN THIS CONTEXT AND FOLLOWING THE MEASURES ANNOUNCED BY THE GOVERNMENT, OUR RESIDENCE IS FORCED TO REMAIN CLOSED UNTIL JUNE 4, 2020.
THIS PERIOD MAY BE EXTENDED ACCORDING TO THE MEASURES OF THE PUBLIC AUTHORITIES.
EXCEPTIONAL MEASURES HAVE BEEN PUT IN PLACE BY THE GOVERNMENT TO MAINTAIN THE ECONOMIC, FINANCIAL AND SOCIAL STABILITY OF THE COUNTRY AND IN PARTICULAR THAT OF THE TOURISM SECTOR, BY SPECIFICALLY AUTHORIZING TOURISM PROFESSIONALS TO ISSUE A CREDIT FOR STAYS CANCELED DUE TO THIS HEALTH CRISIS.

IF YOU HAVE A RESERVATION THAT IS AFFECTED, YOUR STAY IS BEING CANCELED.
WE WILL SEND YOU A CREDIT CORRESPONDING TO THE SUMS ALREADY PAID FOR YOUR STAY.
THIS CREDIT WILL BE VALID FOR 18 MONTHS FROM THE DATE OF ISSUE AND TO BE USED FOR A FUTURE STAY TO BE COMPLETED BY DECEMBER 15, 2021.
IF YOUR NEW STAY IS MORE EXPENSIVE, THE DIFFERENCE WITH THE CREDIT WILL HAVE TO BE PAID.
IF YOUR NEW STAY IS CHEAPER, THE DIFFERENCE WILL BE THE SUBJECT OF A VALID CREDIT DURING THE PERIOD OF VALIDITY OF THE INITIAL CREDIT.

WE ARE AWARE OF THE INCONVENIENCE CAUSED BUT WE ARE FACING AN EXCEPTIONAL SITUATION WHICH REQUIRES EXCEPTIONAL MEASURES.

WE ARE CURRENTLY RECEIVING CALLS AND EMAILS AND ARE COMMITTED TO RESPONDING TO ALL INQUIRIES AS QUICKLY AS POSSIBLE.
WE THANK YOU IN ADVANCE FOR YOUR PATIENCE AND UNDERSTANDING.

REST ASSURED THAT THE SAFETY AND HEALTH OF OUR CUSTOMERS, EMPLOYEES AND PARTNERS ARE OUR TOP PRIORITIES.
ALL OUR TEAMS SPARE NO EFFORT AND ARE FULLY MOBILIZED TO LISTEN TO YOU.
YOU CAN ALSO COUNT ON OUR COMMITMENT TO PLAN YOUR NEXT STAY PLANS.
WE REMAIN ALERT TO DEVELOPMENTS AND WILL LET YOU KNOW IF WE NEED TO MAKE OTHER DECISIONS.

CANNES CROISETTE PRESTIGE APPARTHOTEL
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FREQUENTLY ASKED QUESTIONS

I HAVE AN UPCOMING TRIP, SHOULD I REPORT THAT I WILL NOT BE COMING?
NO ACTION IS NECESSARY FOR ALL CUSTOMERS WHO HAVE OR HAVE HAD A RESERVATION IN THE COMING WEEKS (MARCH 15 TO JUNE 4, 2020).THE CONCERNED STAYS ARE BEING CANCELED. WE WILL CONTACT YOU BY EMAIL.

WHAT IS YOUR COMPENSATION POLICY?
IN THIS EXCEPTIONAL CONTEXT, EXCEPTIONAL MEASURES HAVE BEEN ANNOUNCED AIMED AT MAINTAINING THE ECONOMIC, FINANCIAL AND SOCIAL STABILITY OF THE COUNTRY AND IN PARTICULAR THAT OF THE TOURISM SECTOR, WHICH HAS BEEN GREATLY AFFECTED BY THIS HEALTH CRISIS. THE MINISTRY OF ECONOMY AND FINANCE THEREFORE ISSUED AN ORDINANCE ON MARCH 25, 2020 WHICH SPECIFICALLY AUTHORIZES TOURISM PROFESSIONALS TO ISSUE A CREDIT FOR STAYS CANCELED DUE TO THE HEALTH CRISIS.

YOUR STAY HAS BEEN CANCELED:
YOU WILL RECEIVE A CREDIT NOTE CORRESPONDING TO THE FULL AMOUNT PAID BY E-MAIL. IT WILL BE VALID FOR 18 MONTHS FROM THE DATE OF ISSUE AND BE VALID FOR A FUTURE STAY TO BE COMPLETED BY DECEMBER 15, 2021.

WHAT ARE THE GENERAL AND SPECIFIC CONDITIONS OF THIS CREDIT? AND HOW TO USE IT?
WITH THIS CREDIT, YOU WILL BE ABLE TO BOOK A NEW STAY UNDER THE FOLLOWING CONDITIONS:
- THE CREDIT IS VALID FOR 18 MONTHS FROM THE DATE OF ISSUE, FOR A STAY TO BE COMPLETED BY DECEMBER 15TH, 2021.
- THE NEW RESERVATION (DATE AND / OR RESIDENCE) IS VALID SUBJECT TO AVAILABILITY.
- IF THE PRICE OF THE NEW RESERVATION IS HIGHER, THE CUSTOMER WILL HAVE TO PAY THE PRICE DIFFERENCE.
- IF THE PRICE OF THE NEW RESERVATION IS LOWER, THE PRICE DIFFERENCE REMAINS AVAILABLE ON YOUR CREDIT VALID ONLY ON A NEW RESERVATION (WITH VALIDITY OF 18 MONTHS FROM THE DATE OF ISSUE OF YOUR INITIAL CREDIT).
- FOR ANY REQUEST FOR CANCELLATION AFTER 15/09/2020 OF THE NEW BOOKED STAY, THE GENERAL CONDITIONS OF SALE APPLY.
- PLEASE NOTE THAT ALL OF THE REMAINING TERMS AND CONDITIONS APPLY TO THE RESERVATION.
- THE CREDIT CANNOT BE REDEEMED FOR CASH DURING THE 18 MONTH PERIOD AND CAN ONLY BE SPENT ON THE RESIDENCE.

CAN I GET A REFUND?
IN THIS EXCEPTIONAL CONTEXT, EXCEPTIONAL MEASURES HAVE BEEN PUT IN PLACE BY THE GOVERNMENT IN ORDER TO MAINTAIN THE ECONOMIC, FINANCIAL AND SOCIAL STABILITY OF THE COUNTRY AND IN PARTICULAR THAT OF THE TOURISM SECTOR, BY SPECIFICALLY AUTHORIZING TOURISM PROFESSIONALS TO ISSUE A CREDIT FOR STAYS CANCELED DUE TO THIS HEALTH CRISIS.
WE HOPE YOU WILL UNDERSTAND THAT IN THIS WAY WE OFFER YOU FLEXIBILITY AND THAT WE ADAPT AS BEST AS POSSIBLE TO THIS EXCEPTIONAL SITUATION.
IF HOWEVER, AFTER THE 18 MONTHS OF POSTPONEMENT OFFERED, YOU WERE UNABLE TO BOOK A NEW STAY, WE WILL REIMBURSE YOUR STAY IN FULL.
MANY OF YOU CONTACT US AND WE THANK YOU IN ADVANCE FOR YOUR PATIENCE AND UNDERSTANDING.
WE DO OUR BEST TO GET BACK TO YOU AS SOON AS POSSIBLE.

WHEN DO YOU EXPECT A RETURN TO NORMAL?
WE REMAIN ATTENTIVE TO THE DEVELOPMENT OF THE SITUATION. WE WILL FOLLOW DIRECTIONS FROM GOVERNMENT AND HEALTH OFFICIALS AND WILL ADVISE CLIENTS IF WE ARE REQUIRED TO MAKE OTHER DECISIONS.

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